Surge MedTech’s range of solutions are specifically designed for users who work on air ambulances, critical care transfers and in the world of prehospital and inter-hospital care. Our customers roles are vital which is why we provide them with the best levels of customer support.
Whatever the problem our team is only a call or a click away.
Bringing our customers the best levels of support:
- A team of trained experts on both our ARCEMS and ARCCTS solutions
- A friendly and fast response to your queries
- End-to-end case handling
- Clear communication throughout the process
- Getting you back up and running asap
- A range of ways to get in touch
We also offer a range of after-sales support to our customers including:
- Dedicated User Forum where you can discuss our software or general industry topics with users from our growing HEMS and critical care community.
- A customer help site which features a range of how-to videos which have been specifically designed to get users up and running with our software fast.
