Our Customer Support Team

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Here Whenever You Need Us

Surge MedTech’s range of solutions are specifically designed for users who work on air ambulances, critical care transfers and in the world of prehospital and inter-hospital care. Our customers roles  are vital which is why we provide them with the best levels of customer support.

Whatever the problem our team is only a call or a click away.

Bringing our customers the best levels of support:

  • A team of trained experts on both our ARCEMS and ARCCTS solutions
  • A friendly and fast response to your queries
  • End-to-end case handling
  • Clear communication throughout the process
  • Getting you back up and running asap
  • A range of ways to get in touch

We also offer a range of after-sales support to our customers including:

  • Dedicated User Forum where you can discuss our software or general industry topics with users from our growing HEMS and critical care community.
  • A customer help site which features a range of how-to videos which have been specifically designed to get users up and running with our software fast.

You can get in touch with our team right now via one of the following methods:

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Call Us

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Email Us

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Live Chat

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"I have a great relationship with Mike and the team at Surge. From a support perspective, the customer service and response has been excellent, which gives my confidence in the software.”

Rochelle Gully, Project Support at Retrieve

Contact us

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Contact Information

UK Head Office
+44 (0)191 8090 272

Head Office:
8 Mosley Street
Newcastle Upon Tyne
NE1 1DE
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